Pet Service Providers FAQ

Each local council area has differing legal requirements regarding the boarding of dogs, please contact your local council to be clear on the rules and regulations before you board dogs in your home for daycare or overnight stays. Dog walkers should also be aware of off-lead times in local parks as well as on-lead and off-lead areas in general.

 

You can find more info about licensing requirements in the UK here: Do I need a license to offer my services on PetBacker?

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At PetBacker, pet welfare and safety is our number-one priority.

 

We expect no less than the highest standards of professional and responsible practice amongst our pet sitting community, including complying with any laws and regulations pertaining to pet sitting and all related services on PetBacker.

 

As of October 1st 2018, The Animal Activities Licensing Regulations 2018, comes into effect in England. This new regulation applies to home dog boarding and doggy daycare services. The regulation is intended to improve the quality of doggy daycare and home dog boarding and to standardise the licensing process.

 

The Animal Activities Licensing Regulations have not yet been brought into effect in Scotland and Wales. In Scotland and Wales dog boarding and daycare is governed by the Animal Boarding Establishment Act 1963.

 

There are no licensing requirements for house sitting, dog walking and home visits. However, dog walkers should be aware of off-lead times in local parks as well as on-lead and off-lead areas in general.

Please note that each pet sitter is personally responsible for complying with local regulations when offering their services on PetBacker.

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Starting out as a pet sitter and offering your services on PetBacker is free, and you can set your own rates. When you get a reservation, a 15-25% service fee is deducted from the total booking amount.

PetBacker service fees are reduced in levels based on the number of jobs you have completed. For more information do refer to the PetBacker incentive program for the benefits you will receive.

Any pet sitter/host suspected of soliciting payment outside of PetBacker will be suspended without notice.
Example:
1. Requesting customers to revise a booking from many days/visits/walks to one
2. Promoting other platforms
3. Requesting customers contact you outside by visiting Facebook, Google search, Map or other social media
4. Exchange of contacts or meet up before booking but not closing the deal (Penalty of 40% of the Fees to remove your account restriction)
5. Giving customers an unreasonable low rate or discount as a deposit (e.g. USD$1 for a Booking to get contact or to deal outside)
6. Cancelling or getting cancelled for a hired booking without good reason
7. Subsequent bookings or extensions not made via the platform
8. Misleading customers that PetBacker charges fees without informing them the importance of Pet Insurance that PetBacker includes in the hope they will deal with you outside
9. Requesting for Cash payment outside the platform
10. Requesting customers to pay Hidden fees outside the platform

To restore your service fees from:
- First time suspected mistake, 30% to 20%, complete 5 new bookings
- Second time suspected mistake, 30% to 20%, complete 10 new bookings.

For the third suspected mistake onwards, you will not receive anymore broadcast job requests, only normal Direct job requests at 35% of the fees.

 

You might also be interested in

Why be a sponsor?

Why PetBacker need the service fees? 

Pet Service Provider Incentive Program

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The browse job feature lets you browse all job leads that were not automatically matched to the services you provide. This lets you pick up jobs that you may not have listed your services for. For example if you offer boarding services and someone requests for daycare services, you won't be automatically matched to that request but you can still pick up that job from here.

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If you have received the link to your personal listing webpage

listing page

1) Share the link to that webpage to your friends and customers and request that the person reviewing you scroll down till they see the review button that looks like below:

review button

2) Tap on "Write a Review" to open the review page.

leave review

3) They can then leave you a rating as well as a review.

 

If you have the app

1) Tap on your "Profile".

2) Tap on the listing you would like to get reviews for in "My Pet Services".

 

3) Tap on reviews

review step 1

 

4) Tap get more reviews

review step 1

 

5) Share the link by copy and pasting it to your friends or use the shortcut links to share directly to your favorite social media

review step 1

 

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1) Tap on your "Profile".

2) Tap on the listing you would like to find the web link for in "My Pet Services".

 

3) Tap on one of the social share methods, for instance "Whatsapp".

 

4) You will find your listing web link in the share message

 

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PetBacker requires that you follow your local laws and regulations regarding licensing and other requirements. Requirements vary by location, so check with your local Animal Control to learn about the regulations where you live.

Often, licensing regulations apply only to facilities that handle a high volume of dogs. If you sit for one or two dogs at a time, you may not need a license. Nevertheless, it’s a good idea to check your local regulations.

PetBacker will not be held responsible for any legal action taken against you should you fail to adhere to your local laws and regulations regarding licensing and other requirements.

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PetBacker exists to make it easier to have a dog, cat or other pets in your life. Running the business—including world-class customer support, a team of trust and safety experts, and an innovative and secure platform used by thousands of pet lovers every day—requires ongoing funds. These standard service fees, which remain at or below industry norms, help allow PetBacker to operate and continually improve to meet the needs of our growing community.

Pet sitters, dog walkers and pet service providers are the cornerstone of our business—without their passion, hard work, and devotion to providing amazing pet care, we wouldn't be here. We're here to provide ongoing support, educational opportunities, and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating PetBacker’s customer support, trust and safety coverage, and important site maintenance and product improvements. They also help cover benefits for sitters and pet service providers, including the costs of processing payments and ongoing promotion of pet services on PetBacker.

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How much are the service fees

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For pet sitters and dog walkers on PetBacker, these fees are designed to support you every step of the way, and they’re standard in our industry. We use these standard service fees to do things like:

  • Continually improve your experience with the PetBacker website and mobile apps.
  • Expand our Trust & Safety team to offer best-in-class support.
  • Create original educational content specifically for sitters and pet service providers.

In short, these fees help us build our business so we can keep on building yours.

"
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Starting out as a pet sitter and offering your services on PetBacker is free, and you can set your own rates. When you get a reservation, a 15-25% service fee is deducted from the total booking amount.

PetBacker service fees are reduced in levels based on the number of jobs you have completed. For more information do refer to the PetBacker incentive program for the benefits you will receive.

New Backers service fees start at 25% due to management risk and cost of insurance. Some experienced Backers who continuosly skip the platform still have a high rate because it costs us more to manage them to ensure a secure and happy community.

Any pet sitter/host suspected of soliciting payment outside of PetBacker will be suspended without notice.
Example:
1. Requesting customers to revise a booking from many days/visits/walks to one
2. Promoting other platforms
3. Requesting customers contact you outside by visiting Facebook, Google search, Map or other social media
4. Exchange of contacts or meet up before booking but not closing the deal (Penalty of 40% of the Fees to remove your account restriction)
5. Giving customers an unreasonable low rate or discount as a deposit (e.g. USD$1 for a Booking to get contact or to deal outside)
6. Cancelling or getting cancelled for a hired booking without good reason
7. Subsequent bookings or extensions not made via the platform
8. Misleading customers that PetBacker charges fees without informing them the importance of Pet Insurance that PetBacker includes in the hope they will deal with you outside
9. Requesting for Cash payment outside the platform
10. Requesting customers to pay Hidden fees outside the platform

To restore your service fees from:
- First time suspected mistake, 30% to 20%, complete 5 new bookings
- Second time suspected mistake, 30% to 20%, complete 10 new bookings.

For the third suspected mistake onwards, you will not receive anymore broadcast job requests, only normal Direct job requests at 35% of the fees.

 

You might also be interested in

Why be a sponsor?

Why PetBacker need the service fees? 

Pet Service Provider Incentive Program

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When a user makes a request for a pet service around you that matches the services you offer, a notification will be sent to the app and your email. A user can also request for your services directly from browsing the pet service provider directory in the app and the web.

If you feel the pet service requested is something you are interested in, simply tap on ""I am interested"" and you will be able to communicate with the user via the messaging feature. 

When the user chooses to hire you, a notification of being hired will be sent to the app and your email. If another pet service provider is hired, your response will automatically be closed, vice versa, when you are hired all other responses from other pet service provider is automatically closed.

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The first 5 pet service providers who responds to a request will have the privilege of negotiating with the user for the job. The request will be closed to other pet service providers after the 5th response. Only Sponsors with credits will be able to respond after the 3rd response. Find out more about sponsors here.

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Users mostly select pet service providers based on the following:

  • The number of reviews and good comments in your listing
  • The number of certifications and trust points you have
  • The photos that you put up in your listing, the best ones are the ones that show you with a happy pet and the compound you will be hosting your pets.
  • A Sponsor subscription, which indicates that you are serious in the business and are willing to invest on your end
  • The price you are offering
  • How knowledgeable and friendly you are when communicating with the user

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How do I get reviews?

What are trust points / badge?

How do I submit my Identification and documents as trust points for verification?

How do I get hired?

How do I decide on a price for my services?

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The best way to decide on a price is by doing a research on what other pet service providers are charging for the same service in your area, then decide on the price that you feel comfortable with. 

Prices vary depend on the services provided, the type of pet, the compound in which you are hosting the pet, and your experience. You can always amend your prices when discussing with the user with the ""Edit Quote"" feature. This might included extra services or requirements requested by the user.

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*Insurance will only be included when the quoted booking amount is above the minimum amount.

What is not eligible when you quote below minimum?

Why PetBacker need the service fees? 

Pet Service Provider Incentive Program

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You would have to wait till after the time delay given to sponsor pet service providers to answer first. You will not be able to respond to those requests if 5 other pet service providers has already responded to the jobs. The only way to respond to a Job with more than 5 responses is to become our Sponsor.

If you are not either, the app will present you with a notification of either the time delay is not yet over or 5 responses have already been received.

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How many pet service providers can respond to one request?

Why subscribe to a Sponsor subscription?

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It depends on the city that you are located. We advertise daily, and focus our marketing on areas within a 15 mile radius of locations where pet sitters or pet service providers have committed to a sponsor subscription with us. PetBacker puts in 3 times the value paid for sponsor subscriptions on advertising in Google, Facebook and other media in those locations. Cities like Singapore; Sydney, Kuala Lumpur, New York and London will have more jobs, as we have a higher concentration of sponsor members there who have entrusted us to help them to create good business for them.Your success is our success, and your love for animals and pets will help us support the adoption of more pets globally,

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After downloaded the App :

1) Tap on your ""Profile"".

2) Scroll down to ""My Pet Services"".

3) Tap on ""Add Pet Service"".

 

 4) Select the service you would like to offer.

 

5) Give your service a name.

 

 6) Describe your services in detail.

 

 7) Select the locations you cover.

 

 

8) Upload images that best describes your services.

 

Check out this 60 second video for a quick overview on how to list your services

 

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How do I get hired?

How much does it cost to be a pet sitter?

Do I need to be licensed or bonded to be a pet sitter?

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The pet parents are able to review your listing before choosing to reply you. If you do not get any replies to your responses for job leads do read this article on how you can increase your chances of getting hired.

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How do I improve my chances of getting hired?

Can I get a refund if I used credits to respond to a job lead but did not get any replies?

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Submitting your ID and verification information is simple and fast. We take your privacy and protection of your information as our top priority and your information is only used for verification of your identity. Do cover or blur out your ID number from any document you submit as well.

Always submit your ID via the following method to ensure maximum privacy and protection of your information. Please do not submit any form of ID via support chat.

1) Go to "Profile"

help center trust point profile

2) Tap on "Badges"

3) Verify each item in the list to gain an extra point for each one that you have succesfully verified.

help center trust point 2

You might be interested in

What are trust points / badge?

What are the badges on the pet service provider profiles?

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1) Tap on ""Profile""

2) In ""My Pet Services"" tap on your listing

 

3) Scroll down till you see the map of your current set location.

 

4) Tap on the location map

 

5) tap again on the location map in the next screen that you want to change.

 

6) You can change the location by searching for a new location or dragging on the map

7) Save your new location

 

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What to do when owner disappear or non contactable?

In future if there is late pickup, you can ask owner for half day care extension. It help you in your profile with one extra repeated guest, and one extra job completed. Secondly, in the event there is a real case where parent didn't turn up, we will go through the abandoned and adoption process. However, we only kickstart the process after 48 hours to wait for the parents. We will provide daily food of 5 ringgit a day up to 30 nights. We will also run an adoption program by posting on Facebook, Instagram and ads worth 30 usd for the month. However, it is your choice to send them to SPCA for adoption, we however strongly do not recommend it as is better to find a home for them with our effort. thank you very much!